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Reviewed: Tue, Jan 14, 2025
About Hertz: 6.0 /10
The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.

Relevant Reviews on Hertz BARAJAS AIRPORT

Jared Swift

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Reviewed: Mon, Mar 24, 2025
About Hertz: 10.0 /10
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
About QEEQ: 10.0 /10

Sandy Jenny

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Reviewed: Fri, Mar 1, 2024
About Hertz: 2.0 /10
They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.

Renata Tate

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Reviewed: Mon, Jan 1, 2024
About Hertz: 10.0 /10
Very convenient
About QEEQ: 10.0 /10

Joan Hardy

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Reviewed: Tue, Jun 18, 2019
About Hertz: 8.0 /10
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
About QEEQ: 8.0 /10

Fitch Euphemia

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Reviewed: Sat, Jun 6, 2020
About Hertz: 10.0 /10
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
About QEEQ: 10.0 /10

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