Poor drop off

The process was fairly smooth and the staff provided detailed information. Unlike in China, the staff just gave the key and the parking spot, and you have to get the car yourself instead of them driving it out for you.

The pickup location had a power outage, so we had to wait a long time in the morning before being taken to another nearby location to get the car, which delayed us by two hours. When we returned the car, the first location was still under construction, so we had to go to the second location again, which was quite a hassle. Overall though, the company is still good.

Europcar is quite professional in Europe, slightly below Hertz. Their stores are large and professional, with clear instructions, which is very important and makes finding your car quickly easier (In this trip, we also used Avis for the third rental, and their instructions were unclear, taking us an hour to find the car, with average customer service and fewer car models, so we won't use them again). Many foreigners rent from Europcar. This is our second rental of the trip, from the airport. Due to a lot of luggage, we were first given a Ford business van (7-9 seats), but it felt too big for parking and maneuvering, so we requested a change (a very wise decision, given that the public underground parking garages have very narrow paths, making it easy for large vehicles to get scratched). The second car was a manual Hyundai sedan, but it couldn't fit our luggage (we could fold down the rear seats to fit the luggage, but that's not safe for travel), so we changed the car for a third time. After several changes, the front desk upgraded us to a manual Jeep for free, which was perfect. The Jeep handled excellently on mountain roads and steep paths, providing a safe driving experience. We returned the car at Avignon train station, which was very convenient, taking only five minutes. The clear instructions and ample parking space were helpful (unlike Avis at the train station, which had very few parking spots, no staff, and lacking designated parking spots could delay your schedule).

Like: Staff were very efficient and friendly.The office was a short distance from the airport. Car was better than expected
Dislike: Car was parked on waste land with no marked bays so little difficult to locate.