The staff at the store were very friendly, and the car provided was very new and comfortable to ride in.

Very smooth and quick pick-up and the car was also in good condition.

Love the concept of a dollar freeze and clear instructions on pick-up and drop-off.

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.

The customer service hotline was very nice. Local staff were also very friendly. Picking up and returning the car was very easy.

The car had a built in GPS which was very handy to have Good staff in store Staff could have walked us to the car and shown us its features and asked if we required any information about the car.