Terrible

They didn't have the Focus I wanted. At first, they gave me an MG4, which I declined. Then they offered a Jeep Avenger. I thought it was a sedan where I could hide luggage, but all the cars turned out to be hatchbacks. Thankfully, the trunk had a black cover so luggage inside wasn't visible from outside.

Satisfied

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.