We were charged twice. The order said paid in full but we were charged another $300 when returning the car.

They forced me to buy insurance.

The counter tries to upsell GPS and fuel, but everything else was fine.

They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.

Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.