Good

Very satisfied.

Car exceeded expectations (VW Atlas vs Nissan Pathfinder expetected). Counter was extremely slow to pick up, however.

They pushed insurance on me even though I already bought it all. They also charged me for a full tank of gas and a $30 road fee.

They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.

Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.