Our initial contact was very good....he was a very competent gentleman and we felt he was helping and advising without a hard sell.

Thr site was functionally clear and delivered on what "was on the tin".

Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.

We didn't get the right vehicle as we booked.

Dislike: The inside windshield was not the cleanest

Like: staff was great had my car ready
Dislike: gas was just above 1/2 . when I returned just below full tank