The service was excellent, no upselling or hidden charges. When returning the car, because the shuttle bus was about to leave, the staff even helped drive the car to the lot. Nice!

The car rental process was very convenient.

Few staff, long wait times, unenthusiastic and passive service.

Dealer did not initially accept the qeeq deposit/voucher. Needed to negotiate and get a refund for this.

Some of the staff were brilliant and very helpful. One particular staff member was unprofessional and inattentive and quite rude. We had a few issues with the car. A tire had popped and when we went to change it there were parts missing from the jack and the spare was flat. I wish I had paid better attention to staff members names as one of them was outstanding. His customer service was impeccable and you could see he loved his job. The other made me feel uncomfortable and seemed like he wanted to aggravate the situation