the driver was great ,when we got to routes to pick up car we got a Jeep not a fan . Very slow took

It took three hours to pick up the car, with various demands to purchase insurance. When returning the car, they initially charged over a hundred dollars more, and it took more than an hour to get the refund.

They were clear in instructions and pretty friendly staff and shuttle driver

They did not have record of the insurance we had already booked with easyrentcars, and they tried to make us purchase it again. Besides, they offered us a device to pay for tolls but they were unclear with the price until we were about to pay.

Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation

Easy to use

The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.