the driver was great ,when we got to routes to pick up car we got a Jeep not a fan . Very slow took

Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

Waited 90 minutes to get car. Workers were rude and made little effort. They didn’t have my vehicle, so had to find me a new one which took additional time.

Counter was super slow checking in than when brought car back was a little better but ask for a receipt said I wii send you an email Am I still waiting for it need for my expense account!!!!!!!!! I did refute some one to you !!!!!!!!