They made us wait for 30 minutes outside the airport in 90 degrees before they sent someone to pick us up. Then they asked to show insurance declaration page otherwise they wont rent me the car. I showed them my insurance proof plus coverage etc but they were not convinced and forced me to buy insurance from them which cost me $170 extra and the total cost to rent the car reached $240 for 4 days which is totally ridiculous. They showed me its part of the agreement that is hidden somewhere down the 3 different pages and in the middle of a huge document. There is no way people are going through every page and line when they rent something on any website. If you have some exception, you must show it in the very front page in bold so people notice it but instead you do it intentionally so as to get money from your customers. Additionally, the girl was also pursuing hard to rent me sun pass while I already had my own ezpass with me. She told me ezpass is accepted only at few places and not everywhere which is a total lie. In fact, there is only florida turnpike which does not accept ezpass otherwise anywhere else you go it is accepted. All this things made my experience very bad and rest assured I am not going to rent from them again in the future. They are a thief.

These people care care less and very rood and they game different car and also accident car. It’s very awkward. Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$ I felt very awkward situation. For pick up from airport waiting like 1 hr.

Like: Great customer service

Like: excellent value and service

Like: Marlene was very informative and God is in our vehicle rather quickly
Dislike: The only drawback was that it was not at the airport