Excellent vehicle, Poor counter service

I was quite satisfied because I don’t speak much English. By checking in ahead of time, I didn’t need to show the reservation slip at the store—just mentioned my name, and the staff found the booking and printed the documents for me to sign. There were no issues with unnecessary sales pitches or insurance promotions. Overall, everything went smoothly!

Very convenient, just five minutes.

Car was the one I booked, it was in good condition and clean. The desk staff were really efficient and helpful, a lot better than the last time.

The booking platform was excellent and the price freeze works a treat.

The queue time for picking up the car was a bit long, about half an hour.

I would like for the Bus Sharon Mayberry bus driver she went above to accommodate us my brother is totally a disabled senior. She parked one van and came right back with a van with a lift for my brother! I shared this experience with family and friends, will use again!AND THE NICE GIRL AT COUNTER I FORGOT HER NAME...tHEY ROCK she was very fast and efficient goy long line down!