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Search for ACE Car Rentals in London

The worst wait I have ever experienced in my life

Reviewed: Fri, Jul 12, 2019
About ACE: 6.0 /10
The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.
Ford Focus image
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Compact | Ford Focus or similar

Relevant Reviews on ACE Heathrow Int l Airport

Rosemary Godwin

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ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sun, Jul 29, 2018
About ACE: 6.0 /10

Archer Broad

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ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, May 7, 2018
About ACE: 8.0 /10
Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.

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Mini | Fiat 500 or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Apr 30, 2019
“Got caught out by hidden extras”
About ACE: 6.7 /10
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
About QEEQ: 7.0 /10

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Mini | Fiat 500 or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, Apr 25, 2019
“Made to wait nearly three hours in the cold to pick up the car. Simply awful.”
About ACE: 7.7 /10
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
About QEEQ: 10.0 /10

M.Alsalem

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Mini Van | Ford S-Max 7 Seats or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Sat, Aug 11, 2018
“A professional rent a car company”
About ACE: 8.2 /10
Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!

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