A professional rent a car company

Average

The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,

The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.

ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion. One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.

At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.

I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.