Better to book direct and know what the charges will be

Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.

Friendly staff, car was exactly what was ordered with no problems.

Used EasyRentCars.com multiple times and can not be happier. 10/10

car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.

Great process good choice easy booking

Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.

Great very easy to use

Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle.
Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.