The pick up process was most difficult. It was a ticket system but was not communicated so we stood in a crowd for 15 min before we realised. Then there was only 2 staff and it was very slow. We sat on the floor waiting. Then they didn’t take AMEX, which is ridiculous as it is a worldwide accepted card.

No issues at all

It’s the same old problem with pressure selling unwanted policies, almost in a threatening manner, I will not use you again I’m afraid.

A lot of deposit.

Ended up paying nearly double the quote as they took a deposit in GBP with fee and refunded in EUR. Currently trying to resolve this. Waited 45 mins to be served, rude service, didn’t have the car I ordered, seemed to want to make the process as difficult as possible. Will never use this company again.

I am still waiting for the deposit unblocking after returning the car. Hope all will be ok. The car received was a free upgrade compared to what I booked so it was very nice.