Good location for pick up & drop off ; the physical damaged items of the rented car was mentioned in the check out contract as shown in level 1 to 3 but it cannot be defined as shown in the contract.

Good

The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else". I will never deal with Goldcar again, I don't know how they are still in business.

I'm a New Zealander, living in UK and I don't usually write reviews but I felt I must, this time. Firstly, I booked and prepaid online using EasyRentCars which was very easy and I will definitely use them again. As for GoldCar, I will avoid them like the plague. Beware of their scare tactics to up-sell you insurance and roadside recovery at extortionate rates. I had prepaid £110 for 10 days hire yet and, after going through the necessary paperwork, the representative proceeded to say I owed €349.00, €99 of which was for fuel deposit and service charge which was okay. The other €250 was for their insurance and roadside recovery that she tried to say I must have and cannot go without. I already had insurance and roadside recovery in place so I knew I didn't need this at all but, she wasn't having it. After about 5 mins of an awkward back-n-forth she started saying "If you break down, no one will help you. If you have a flat, no one will help you, If you crash, no one will help you." To which I replied, "I think I'll manage and I'll be just fine." She then said I'd have to pay them €1100 right now and even if I get just a little scratch, I'll lose it all. This is actually a held payment and fully recoverable through your own insurance if you do have an accident so again I said not to worry about me and I'll be okay. By now, she was not happy. I think they must get commission for peddling the insurance because it really seemed to annoy her that I was ok. She even went on to circle the insurance/roadside recovery help line number and then said "But, you cannot call this number because, no one will help you." Absolutely disgusting use of scare mongering and I bet they trap a lot of people who a) don't have their own insurance in place, b) don't realise you don't need theirs as well or c) Don't have a credit card with €1100 on it to cover the held deposit. Although, my wife and I joked 'no one will help you' throughout the holiday, I

Great! Easy to use and best prices I could find.

The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.