We got a free upgrade but on return the staff where hard to find and very disagreeable

Counter staff (women) not particularly friendly but we still like to use Goldcar.

Good but didn’t use drop price. Really like EasyRentCars.

Almost two hours waiting in the queue at the pickup point

Easy to use. Price good.

Staff were friendly. On negative side, the high and unclear extra costs at the pickup desk were a surprise. When I asked how the €125 extra costs were broken down, I was told something like " €65 fuel (seems dear and I only used a half tank), €25 fuel service charge (?) and remainder in taxes(?)". Also, when I afterwards looked at documents they gave me, no written breakdown was included. These costs should all have been made clear at the time I was booking. This is my only real complaint about booking.