This is a dishonest company that sets traps throughout the process to make you fall into them. Fortunately, I bought full insurance from Zuzuche, so I wasn't worried, but it was still bothersome dealing with these people. They will tirelessly pitch their insurance to you and often use phrases like 'the police will do this or that' to scare you. If you don't buy their insurance, they will charge a 1200 Euro deposit on your card as a 'purchase' rather than a 'pre-authorization'. We recorded the entire car pickup process, but at return, they still tried to make us sign a damage report for an old scratch the size of a fingernail on the wheel hub. We argued for an hour and refused to sign, finally achieving justice. Even so, the deposit was not refunded until two months later after communication through Zuzuche's customer service. Although we did not incur any losses, we were very disappointed with how Italians treat tourists. We will be more cautious next time we visit.

The order amount was 47.50, but I paid 69.74 at the store. Now, looking at the invoice, everything is written in English except for an extra charge [cleaning fee] which is deliberately written in Italian.

Avoid at all costs! Besides the terrible attitude, I was shocked to see the car's condition when picking it up. The front bumper was already damaged badly, and the tread on the tires was nearly worn out. Giving customers such a car is a recipe for disaster. I reported it to the front desk, and they offered a free upgrade, but the new car was still in poor condition. I immediately contacted the rental car booking company for help, saying I'd take a smaller car as long as it was in good condition and wouldn't affect my trip, but they said there were no other cars available. They suggested I use the no-show protection to cancel, but there has been no resolution since February 17th. Moreover, their deposit is excessively high at €1200, which is unreasonable, especially given the poor service. Lesson learned. Don't fall into this trap, everyone!

A supplier to be wary of, expect to be forced to spend 300 euros.

First, I arrived at the airport and contacted them. They told me to wait, but after an hour, no one showed up to pick us up. Eventually, I had to spend 160 RMB on a taxi to their store. When I arrived, I found out that others who had been waiting with me at the airport also took a taxi. It became clear that this was a common issue with this company. At the front desk, the woman kept aggressively pushing their insurance, almost implying that they wouldn't give me the car if I didn't buy it. I made it clear that I only wanted the basic insurance and nothing else. After arriving in Shanghai, I noticed an additional charge of 22 Euros. When I contacted them through the taxi service, I was told it was a pre-paid cleaning fee, which they never mentioned at the time of pickup. If this fee existed, why wasn't I informed when I collected the car? While the amount isn't significant, it's extremely dishonest. I do not recommend this car rental company at all.