Very satisfied.

The staff was very helpful on both sides. No issues with the process. Nice hybrid car. It made for an easy trip.

Easy to book and find everything. I was prepared with the documents needed for an international rental. I thought the price was a little high, but it was on par or lower than other places.

The staff had a good attitude, and there was no need to queue for both pick-up and drop-off. However, some improvements are needed: First, they didn't speak any English, not even basic phrases; second, they were not very familiar with the procedures, and mistakenly treated a prepaid order as a pay-on-spot order, but luckily I had a printed copy of my reservation to avoid being charged twice; third, there was no receipt after returning the car, and I confirmed multiple times that there was indeed no receipt to be given.

流れ作業の様な手続きでした。良くも悪くもない感じです。

시에나를 빌렸지만 동급차인 오딧세이가 아닌 더 작은차인 프리드를 줬다