The service for both pickup and drop-off was quite good, without a long wait. The staff were all Chinese, which made communication easier. However, the car model is indeed a bit old.
The location is very far from the airport, and you have to take a taxi back to the airport yourself. The only contact method is through LINE. After picking up the car, you're on your own. When returning the car, you also need to arrange a taxi back to the airport. The car provided was in poor condition, even the gear shift handle's chrome button was loose. You can only refuel at designated stations, which charge more than other gas stations.
Extremely satisfied. I've rented cars all over the world many times, and this was my first time renting in Japan. The service provided by this company was impeccable—the staff were highly responsible and promptly responsive. They handled pickup and drop-off with shuttle service throughout, making it a worry-free car rental experience. Definitely a highly recommended rental company.
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Nick Dickens
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