The service for both pickup and drop-off was quite good, without a long wait. The staff were all Chinese, which made communication easier. However, the car model is indeed a bit old.
The day before picking up the car, they contacted me via WhatsApp to confirm the time and location again, which was very considerate. I mentioned in advance that I wanted to delay the pickup by an hour, and it was no problem.
The pickup time had already passed, but the staff still hadn't shown up, resulting in an excessively long wait. The return location was changed on the day without prior notice. Originally agreed to return the car in the city, and I had paid extra for someone to collect the car at the hotel. On the day of return, they said they were short-staffed and asked me to drive the car back to the store myself.
“Easy and very convenient compared to the big rental brands but the car not detailed (music player).”
About Rakuraku:9.0/10
Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.
About QEEQ:9.0/10
please allow the car owner to contact us twice. once is 1 months before to make sure of car seats and ETC availability so we can bring it from out country if there’s none. second time is 3-7 days before the pickup so we can plan our trip and pick up location to reduce our traveling time wasted.
Staff charged me JPY10,000 for after hours pick up.
Charged me JPY12,000 for winter tyres.
Did not provide ETC card however I specifically requested that.
The service was excellent and explanations were detailed. Adding mutual contacts before pickup made the process smoother. The customer service even helped with a Japanese translation to contact the hotel and resolve an accommodation issue. Truly grateful!
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K.Lam
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