Super satisfied with everything.

The service was excellent and explanations were detailed. Adding mutual contacts before pickup made the process smoother. The customer service even helped with a Japanese translation to contact the hotel and resolve an accommodation issue. Truly grateful!

Smooth communication. The car rental company sent reminders about the pickup time via email and messaging apps a day before. Upon arrival at the airport's multilevel parking garage and contacting them, it only took five minutes to get the car. Child seats and ETC cards require cash payment. The ETC card deposit is 30,000 yen, with adjustments made during the return based on usage.

Very satisfied with the door-to-door service, clear process, and decent vehicle condition.

Communication was very smooth, and everything was completed as discussed in advance. They were very understanding during the car return process and didn't insist on exact timing to the minute.