Satisfied

When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Satisfied overall, but they promoted higher-priced models and did not inform us about the existing damage on the car during handover.

Due to a driver's license issue, I couldn't pick up the car on the scheduled day. The rental company canceled the order for free.

Simple procedures, convenient pickup