Europcar maintains its consistent high quality.

1. Downgraded the car model without notifying beforehand. 2. Poor vehicle condition. 3. Delayed emergency rescue. 4. Rescue personnel lied and delayed assistance for 5 hours. 5. Rescue hotline was difficult to reach. 6. No after-sales service provided to resolve the loss caused. On the morning of November 21, my car broke down. The charging plug was stuck and couldn't be removed. The car couldn't be started. I waited around 3 hours before anyone came to help. The car worked for only 2 hours before the same issue occurred again at around 16:49. The rescue workers initially said they'd arrive in 45 minutes but kept delaying—first by 30 minutes, then another 30 minutes. The tracking website showed that they had arrived, but they hadn't. They lied to the assistance team saying they came but couldn't fix the issue, which wasn't true. After continuous follow-ups, every time I was informed they would arrive soon, but they kept delaying. Finally, at around 22:20, they arrived but couldn't resolve the issue. I missed an important meeting with my customer, who was very unhappy. This resulted in significant business losses.

The practice of upselling insurance and suggesting a model change is very unpleasant. The main goal seemed to be to increase my expenses without considering my actual needs, which I do not appreciate. The condition of the car was very poor. I've rented cars in France many times before, and this is the first time I've encountered such a situation.

The staff said there were no cars available and they needed to be arranged, which would take up to 25 minutes. However, I ended up waiting 45 minutes for the car. The staff's service attitude was acceptable.

The counter staff was very prompt and friendly. Very pleased with the whole process.