The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Very satisfied.

Very satisfied with the service; everything was well-handled, and the rental process was simple with no obstacles!

Fast service, no upselling.

The car was very new. I got a Renault two-door four-seater that had only driven 1750 kilometers, diesel automatic. It was very fuel-efficient, only consuming 5L per 100km even in the break-in period. It was also very convenient. Since I had chosen full insurance, the staff at the rental office tried to upsell me to a different car. You just need to confirm the total price you booked for in your home country. No matter what they say, they will handle it for you. You don't need to worry about anything else.