They didn't push insurance on me, but they gave me a diesel car without informing me about the AdBlue situation. So far, the reimbursement for that expense hasn't been processed by the rental company.

At the Eurocar Rome branch, we purchased insurance directly at the counter, which they claimed to be all-inclusive. However, when we returned the car, there was an unexplained scratch, and the return location insisted that this particular damage wasn't covered by the insurance, so we had to pay for it ourselves.

They subtly pushed for insurance, but the car was downgraded. They gave us a Stelvio even though there was a Q5 in the garage.

The car model was changed. I booked a Mercedes station wagon but got an Audi A4. The trunk couldn't fit two pieces of luggage. Downgraded the car and effectively increased the price.

Long wait time at the airport, but returning the car was very quick