The staff was friendly and efficient. The car inspection was fairly casual, taking about a minute to check for major issues before immediately refunding the deposit. Very high efficiency. The car provided was a hybrid Corolla, which is incredibly fuel-efficient and has great luggage capacity.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit

Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.

I asked the easyrentcars to change my dropoff and pickup times as I used the default times mistakenly. I haven't heard from them until now after one week of my trip.

Ace were great