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Search for Europcar Car Rentals in Newcastle Upon Tyne
Reviewed: Mon, Jul 8, 2019
About Europcar: 2.0 /10
The drop off experience was abysmal. The location was closed for our planned drop off time and nobody communicated anything to us. There was no drop box available as the business park was locked. We then called customer service who was unhelpful and proceeded to put us on hold for 45 minutes before hanging up on me. We decided to take the car to Luton airport as it was the nearest open location. The young man at reception was helpful, but I was already fuming about the additional time and stress we had to go through to drop off the car.
Intermediate | Skoda Octavia or similar

Relevant Reviews on Europcar in United Kingdom

Muriel Aldington

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Reviewed: Thu, Jun 7, 2018
About Europcar: 2.0 /10

Ruby Ulysses

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Reviewed: Thu, Oct 5, 2017
About Europcar: 10.0 /10
I realized I lost the contract when returning the car, but the staff quickly verified my information. The full insurance was indeed necessary, as I scratched the left side of the car on the first day due to unfamiliarity with right-hand driving...
About QEEQ: 10.0 /10

A.Smith

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Intermediate | Skoda Octavia or similar
Reviewed: Sat, Nov 2, 2019
“Great!”
About Europcar: 9.3 /10
Very straightforward and helpful friendly staff.
About QEEQ: 10.0 /10
Easy and as everything as expected. very helpful advice on what insurances to take and which not to upon pick up.

P.Kumwenda

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Compact | Volkswagen Golf or similar
Reviewed: Thu, Aug 22, 2019
“Time when picking up maybe need more staff to faster the process”
About Europcar: 9.0 /10
The car was excellent good cruise control drive very well I loved it but it was not washed up .. it was dirty when I pick it up . And due to running out it time I couldn’t wait for another hour to be cleaned☹️So really disappointed on that but otherwise I loved driving the car .. superb!
About QEEQ: 8.0 /10

Robbie

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Small SUV | Nissan Qashqai or similar
Reviewed: Sat, Aug 3, 2019
“Great Except for Europcar Counter Staff”
About Europcar: 6.3 /10
Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.
About QEEQ: 10.0 /10

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