The service attitude of the staff at the Seville Enterprise counter was terrible. I had a reservation to pick up the car at 5:30, but the car wasn't ready at all. We had to wait standing at the counter for over forty minutes. The car we eventually got already had 80,000 kilometers on it, was an old model, and had scratches all over. Later, while driving up a slope in the parking lot, the car even stalled. Since I had already purchased full insurance through Zuzuche, I carefully checked the bill, only to find that the clerk had added a €100 insurance without asking. It was so frustrating! After arguing, they reluctantly removed the insurance. This was the most disappointing car rental experience I've had.

The car was very new, but the service attitude was average.

1. The car was not the specified model. 2. It was almost out of fuel and not as agreed, full tank upon pickup and return. 3. The car was dirty, especially the windshield, which was covered in spots that couldn't be cleaned, affecting visibility.

Terrible experience! Do not rent a car here. There are many traps in car rentals in Spain, so be warned! The rental company targets Chinese customers and pushes various additional services on you. If you don't accept, they will start to trick you! First, they insisted that I use my own chip card, and using my wife's card would cost an additional 200 euros for an additional driver fee. After repeatedly complaining to the rental agency and sitting in their office to protest, they finally accepted my card, proving it was always possible to process. Moreover, when picking up the vehicle, it felt like they just handed me a car and left. The car had only half a tank of fuel and numerous scratches, and they only responded that they had records when I raised these issues. When returning the car, there were indeed problems—they charged me for a full tank of fuel costing over 40 euros. Due to the pre-existing scratches, they almost tried to scam me for damages, but after repeated explanations, they let it go as the scratch was short. Lastly, I left my car charger in the vehicle; when I went back to retrieve it, they claimed not to have seen it. My wife later remembered seeing an employee take it but didn't react at the time! Throughout the entire ordeal, the car rental platform provided almost no support. Customer service was slow and unhelpful! I hope future customers see this review and take precautions. Don't fall into their trap and cause yourself trouble!

The company has good customer service.