Good counter experience at pick up. Dirty car. Good reliable car. Nit picking employee at car drop o

R.Morrison

France

Reviewed: Thu, Jan 16, 2025

About Europcar: 7.0 /10

We struggled to understand why a pin head size mark ( this is not an exaggeration) on the windscreen was the focus of attention especially given the very dirty car we were given at pick up. Fortunately my wife had photographed every surface of the car at pick up and she was able to identify the pin head on one of the photographs. This really concerned us as a trust issue for us with Europecar.Their cut off for what is an issue with a car being returned seems very out of step with other companies which use the size of a coin as the cut off. Are Eoropecar trying to set up customers for pay outs or was this just one over zealous employee? I would appreciate a response to this question Thanks

About QEEQ: 10.0 /10

All good

Europcar

Paris Charles de Gaulle Airport(CDG)

Paris

France

Economy | Peugeot 208 or similar

7-day rental

Relevant Reviews on Europcar PARIS CDG TERM 2D

Gary Tom

France

1 days rental

Europcar

Paris Charles de Gaulle Airport(CDG)

Paris

France

Reviewed: Thu, Apr 10, 2025

About Europcar: 10.0 /10

Not bad

About QEEQ: 10.0 /10

Alan Harry

France

1 days rental

Europcar

Paris Charles de Gaulle Airport(CDG)

Paris

France

Reviewed: Sun, Jun 9, 2024

About Europcar: 10.0 /10

Excellent

About QEEQ: 10.0 /10

Monroe Henley

France

1 days rental

Europcar

Paris Charles de Gaulle Airport(CDG)

Paris

France

Reviewed: Sat, Jul 20, 2019

About Europcar: 6.0 /10

Picking up the car was quite complicated. First, they didn't have the car model we booked and kept pushing us to upgrade. The rental company even had a Chinese-speaking person call us to persuade us to upgrade. After we insisted on not upgrading, they initially said there were no cars and we'd have to wait 30 minutes. I agreed to wait, but then the customer service representative disappeared. After half an hour, they still hadn't returned, so we had to find another representative to finally get the keys. When we went to the parking lot to pick up the car, the attendant wasn't there either. We waited around 20 minutes without seeing anyone. Since we were in a hurry, we inspected the car ourselves and left as there were no issues.

About QEEQ: 10.0 /10