Smooth and safe

They provided a brand new car with only 2 miles on it. The service was attentive. They were lenient with the fuel level upon return.

The process was super simple.

They initially tried to upsell the insurance, but once we insisted we already had full coverage, the car pickup went smoothly. The process of picking up and returning the car was very efficient and quick, which is highly recommended. There was only one issue, possibly due to a communication error. They charged us for a full tank of gas without our knowledge (we didn't sign anything and the invoice showed that nothing was owed, but we found a charge on our credit card and planned to inquire about it during the car return). Since we didn't know about the gas charge, we returned the car with a full tank. Upon return, we were informed that we could have returned the car with an empty tank because we had already paid for the gas. We explained that we hadn't made such a purchase, and after checking the records, they agreed to issue a refund. We are currently waiting for the refund. If the refund goes through smoothly, there are no other issues. Overall, the experience was very good, but if there are any issues with the refund, we hope QEEQ can help coordinate.

Fabulous service so quick and easy. They had all my insurance details also so no up sell very reassuring for future bookings.

Very good experience throughout.

The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...