The Budget company stole my 137 USD

Satisfied

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

The service was acceptable, but there was a strong smell of smoke in the car.

Our two requests for car replacement during the trip were accommodated and supported, which made the journey more convenient and enhanced both safety and comfort.

When picking up the car, I explicitly asked if there were any additional charges, and the front desk clearly responded there were none—just a deposit of over $250. However, after refueling the car and returning it, I was charged $210. The invoice emailed to me included extra charges for insurance, taxes, and an additional driver, which is outright robbery! Currently waiting for communication results between the rental platform and the car rental company.