Todo fue perfecto, era mi primera vez en alquiler de auto

The service was quite good, and the staff were very patient despite the language barrier.

The staff provided excellent service. Although we had to wait an extra hour because the previous customer returned the car late, and the car had been damaged by them, it did not affect our trip.

Terrible. They said I only needed to pay 202 euros, but I ended up paying an extra 40 euros. I only found out it was for additional insurance after I complained. They didn't explain this extra insurance at the time.

Very good

The staff at the Granada branch spoke basic English. Upon arrival, we were informed that our originally booked VW GOLF was replaced with a similar class SEAT LEON, a diesel car with only 10,000 km, which was relatively new and performed well with good fuel efficiency. However, we were told that we had to purchase a basic insurance. After driving for tens of kilometers, the oil warning light came on. We called the 24-hour hotline to report the issue. Initially, after requesting English service, an English-speaking representative called back later, advising us to drive to Seville to get the car checked. In Seville, the branch resolved the issue in about half an hour. We finally returned the car at the Madrid train station. The entire process was quite smooth. If not for the extra insurance requirement, we would have given a full score.