Pleasant experience

It was very windy on the day we picked up the car. We made our first call, and they told us to wait at a designated spot. On the second call, we informed them that we were already at the spot, and they said they were on the way and would be there soon. After waiting for more than twenty minutes and freezing, we called a third time and they arrived ten minutes later. When they arrived, they didn't help us with our luggage and just watched us struggle. At the store, we had booked a Toyota Corolla since that's what we use at home. But they gave us a small QQ car instead, which was very cramped for three people and two pieces of luggage. One piece of luggage had to be put in the back seat. They claimed it was the same model, but these cars are not the same at all—it was a complete rip-off.

The car wasn’t powerful enough for hilly roads, wasn’t the best is wet condition

The car was a good size for us and met our expectations. We thought the fees we were charged for using a toll road were excessive.

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.

service was pretty bad, i got charged $18 dollars extra for admin fee which i was not told, when i called for explanation the manager hang up on me.