Efficient and friendly and a great little car

The store was very busy when I went to pick up the car, but it was well managed and the staff were very friendly. By the time I got to pick up my car, the originally booked model was no longer available. After negotiating, the store manager upgraded me to a Porsche Cayenne for a small additional fee. After returning the car, I carelessly left my wallet in the car. Even though the staff had finished work, they delivered it to my hotel at around 11 PM and firmly refused to accept any service fee. Encountering such a good company and warm service in a foreign country, along with the beautiful scenery of Australia, made it all very worth it. I strongly recommend Aucar.

Communication in Chinese was smooth, and there were no extra insurance sales pitches. However, they charged over 90 for tolls, and the handling fee was surprisingly high at over 70, which seems quite excessive. Plus, I have no recollection of driving on any toll roads.

The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic

Like: Everything about our rental van was good!
Dislike: That they deducted tolls and admin fee from deposit...

Like: Used car for short distance only
Dislike: Top up petrol, suggest that you provide it as value added service