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"Unprofessional Service and Unexpected Charges"

Reviewed: Mon, Aug 19, 2024
About Budget: 6.0 /10
Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.
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Small SUV | Toyota RAV4 or similar

Relevant Reviews on Budget JFK INTL Airport

E.Rudnick

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Small SUV | Toyota RAV4 or similar
Reviewed: Mon, Jul 8, 2024
“Good value and fine service.”
About Budget: 9.0 /10
Car exceeded its expectations as we weee given a larger vehicle.
About QEEQ: 8.0 /10
Price was what attracted us and booking process was easy.

Yetta Vogt

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Reviewed: Thu, Aug 8, 2019
About Budget: 6.0 /10
The staff at Budget persistently tried to persuade me to upgrade to an SUV for an additional $50 per day. After some insistence, they offered a cheaper upgrade for an extra $15 per day. I'm not sure if it was due to the reserved model being unavailable, forcing an upgrade. Being inexperienced, I took the upgrade, but later realized there wasn't much difference—it was still a hatchback. This was my first time renting from Budget, and I wasn't very satisfied.
About QEEQ: 8.0 /10

Sabina Sinclair

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Reviewed: Sat, Aug 18, 2018
About Budget: 6.0 /10
Arriving at JFK Airport in New York around 3 AM, there weren't too many people renting cars, about six or seven. I waited in line for about half an hour, completed the formalities by around 4 AM, and then had to wait more than twenty minutes to get the car, wasting my precious two hours.

Rock Mac-

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Reviewed: Thu, Dec 28, 2017
About Budget: 10.0 /10
Foreign rental companies are decent, but QEEQ is horrible. There's no actual QEEQ, it's just a second-hand broker. It took me a long time to find out it was budget.

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Mini Van | Chrysler Pacifica or similar
Reviewed: Mon, Jan 1, 2024
“Great car, shame about Budget.”
About Budget: 8.0 /10
Long waiting time due to insufficient staff, crowded office space as a result.
About QEEQ: 10.0 /10

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