Ok

Indirectly selling insurance with too many tricks.

1. The actual vehicle I received was different from the one I reserved; 2. Spain is too chaotic, someone tried to pry open my car door and failed, and the car rental company wanted to charge me a 600 euro pre-authorization. 600 euros? What kind of concept is that? It's very unreasonable, please handle this properly.

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.

The cost of our child car seat was almost double what we have been quoted - complete joke! Charging so much for the safety of our child is disgusting. It cost us more to keep her safe on the road than it did to actually hire the car.

Nous avons été facturés de frais supplémentaires sans en avoir été informés au préalable Nous avons découvert ce supplément sur notre relevé carte bancaire En revanche la commerciale a su trouver du temps pour nous proposer une assurance supplémentaire