Picking up and dropping off the car went smoothly. The originally booked car was too small to fit the luggage, so we switched to a Hyundai. It was easy to drive and very fuel-efficient.

The service attitude at the store was pretty good, there were no upsells, and there was no waiting in line. However, we were very dissatisfied with the handling of the accident aftermath. The accident was entirely the other party's fault, yet they still charged us £1500 when returning the car. It's been over three months since we returned home and we have yet to get our money back, with the excuse that the other party’s insurance has not compensated them.

Very good

I booked a small premium, they had no Options only I’ve car in a class above that had scratched and wasn’t in good condition! Usually Alamo are good but this time let me down abit.

Like: customer service and also checked my old record in Enterprise and it helped to process my rent quickly
Dislike: Vehicle was not the one as advertised in website.