Since it was morning, there was no need to queue.

No. See comments above.

OK. Except no facility to manage booking for amendment/extension. Had to do this analog style, by phoning Hertz. And this took 3 calls to affect.

The car pickup process at Dubai airport was chaotic. Someone drove the car over and immediately let us drive off without a proper place to inspect the car thoroughly! As we were about to leave, we suddenly noticed a phone ringing continuously. It turned out to be a work phone left in the car, and they asked us to return it! Such incidents! Bad review!

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.

Good car just lacked a bit of kick. Clean and tidy on pick but not full so return was to the same level. Every scratch or dink was noted and car hire explained clearly on pick up. Drop of was timely but very difficult to find.

Details of pick and drop off a little confusing. Hertz also honoured the timeframe so as we collected late we were given a later drop off time which was good.