Service was quick and there was no push to buy insurance.

The service attitude was excellent and very thoughtful. The queue arrangement was particularly reasonable.

There was not a single Corolla available. The self-service kiosk had a Chinese language option but I wasn't allowed to use it, and instead I was directed to the manual counter where they insisted on selling me insurance. The agent kept saying 'unfortunately' when I refused. As an experienced driver, I was very careful and made it safely through Los Angeles, San Francisco, and Las Vegas without any incidents.

The waiting line for car rental paperwork is understandable due to the high number of people, but once the paperwork is done, picking up the car is quite convenient. There are many cars to choose from, which is great.

Like: Easy to access and choose our rental car!
Dislike: When we got the rental car, the car was washed but not dry...still wet outside the car!