Fantastic and will use it all the time

It's a large company with good car conditions and a clear service process.

Satisfied.

We arrived early to try picking up the car. Initially, they told us there were no cars available and asked us to come back at the scheduled time. Later, they informed us that a car was available, and we managed to get it about an hour early. The return time remained the same as in the original booking. We found out later that this extra hour was crucial; otherwise, we would have been charged for an entire extra day! Also, the booked model was not available, so they upgraded us to a different, brand new car with a navigation system.

There was no promised Chinese navigation system. It was my first time driving this type of vehicle, and the staff assumed I understood everything, but their explanation was not detailed enough.

They didn't have the car we booked, but we got a slightly smaller one with free GPS and an extra driver. Also the return guy chased me down the street to give me my sunglasses back. So happy with our experience.