BASEL CAR RENTAL REVIEWS

Fast and convenient.

Satisfied

No upselling, pretty good.

Average

Satisfied, they even waived my charging service fee in the end.

Satisfied

Good

There were some issues, but QEEQ's service was excellent and resolved them promptly.

The car was new. The counter staff greeted well, and pickup and drop off was quick. During the 3rd day of the journey, the tyre burst, but Qeeq/Europcar swiftly responded to my call and dispatched roadside assistance and made sure everything, including the full refund was issued by the insurance timely. Best services and support. I will always use Qeeq in the future due to their cheapest price and wonderful support.

The car was new. The counter staff greeted well, and pickup and drop off was quick. During the 3rd day of the journey, the tyre burst, but Qeeq/Europcar swiftly responded to my call and dispatched roadside assistance and made sure everything, including the full refund was issued by the insurance timely. Best services and support. I will always use Qeeq in the future due to their cheapest price and wonderful support.

Very satisfied

Excellent, great attitude, and they didn't charge extra even though I was 10 minutes late.

There were hardly any people, and the elderly lady provided excellent service.

Very satisfied

Quite satisfied.

Overall satisfaction.

Picking up and dropping off the car was very convenient, with fast and efficient service.

Very satisfied.

The staff were very friendly. Just remember to take plenty of photos. They claimed our tire was scratched and wanted to charge for damages when returning the car, but luckily we had taken photos at pickup. Remember to include the store in the pictures and confirm the photo location. Once both photos were sent to the staff, the return process was very quick and successful.

I wish they had a larger fleet of automatic vehicles. Since I only drive automatic cars, I was given a very small car, which was not what I originally booked. Although it was considered an upgrade, it was really disappointing to receive a mini car instead of the SUV I had reserved.