perfect First time experience

R.Yaffe

Australia

Reviewed: Fri, Nov 10, 2017

About Firefly: 10.0 /10

Like: I reserved the car with ease, and received an email with all the information I needed, including deposit and what I would need to bring with me. The staff were extremely friendly and went thought all the contract with ,e The Car was extremely clean, with a full tank of fuel.
Dislike: I would have liked to receive the Toll charge as close to the return as possible.

Firefly

Sydney

Australia

Intermediate SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Firefly in Australia

Veronica Defoe

Australia

1 days rental

Firefly

Sydney Kingsford Smith Airport(SYD)

Sydney

Australia

Reviewed: Wed, Apr 25, 2018

About Firefly: 4.0 /10

I called to ask about the pickup location, but they completely ignored what I was saying and just kept telling me how to return the car. When I got to the counter, the male clerk aggressively pushed for insurance. He said if I didn't buy it, even a tiny scratch would cost me $6000. Who are they trying to scare!

Australia

4-day rental

Full Size Van | KIA Carnival or similar

Firefly

Brisbane Airport(BNE)

Brisbane

Australia

Reviewed: Thu, Sep 30, 2021

“Dissatisfied with hertz customer service bad tolls toll policy.”

About Firefly: 7.0 /10

Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

About QEEQ: 10.0 /10

Very good.

E.Toh

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sun, Sep 15, 2019

“Good”

About Firefly: 7.7 /10

We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.

About QEEQ: 8.0 /10

K.Anderson

Australia

1 days rental

Economy | Suzuki Swift 2 doors or similar

Reviewed: Fri, Aug 2, 2019

“Perth Airport doesn’t have a petrol station near by I shouldn’t be charged extra”

About Firefly: 6.3 /10

Perth Airport doesn’t have a petrol station near by i went to the closest one 5 kms away and get told to go fill up I had a flight to catch and now being charged additional I won’t be using firefly again and I will be telling people how ridiculous

About QEEQ: 10.0 /10

K.Hoban

Australia

1 days rental

Intermediate | Toyota Corolla 2 Doors or similar

Firefly

Adelaide Airport(ADL)

Adelaide

Australia

Reviewed: Mon, Oct 30, 2017

“Overall very good service”