Alamo Melbourne Tullamarine Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Cara Garden

Australia

Reviewed: Thu, Jul 11, 2024

About Alamo: 6.0 /10

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

About QEEQ: 8.0 /10

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Alamo Melbourne Tullamarine Airport

Valentina Bethune

Australia

1 days rental

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Feb 9, 2025

About Alamo: 10.0 /10

Overall very convenient, highly recommended!

About QEEQ: 10.0 /10

Maxwell Daniell

Australia

1 days rental

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Oct 9, 2019

About Alamo: 4.0 /10

No need to queue, probably the least crowded rental company. The staff will try to push you to add insurance or buy fuel, which is expected. We booked a 7-seater car, but upon arrival, they told us there were no 7-seaters available and downgraded us to a 5-seater without any discounts. Later, we did see 7-seaters in the parking lot.

M.RIAZ

Australia

1 days rental

Full Size | Toyota Camry or similar

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Apr 30, 2019

“My first interaction with your counter staff was not so a friendly one.”

About Alamo: 9.0 /10

I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.

About QEEQ: 7.0 /10

C.Colmenares

Australia

1 days rental

Full Size | Toyota Camry or similar

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 1, 2019

About Alamo: 8.3 /10

I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure

About QEEQ: 8.0 /10