Alamo Melbourne Tullamarine Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Phoenix Brown

Australia

Reviewed: Tue, Feb 27, 2018

About Alamo: 2.0 /10

The staff at Alamo were much less friendly compared to Hertz and Avis. My husband forgot to bring his own credit card, so we couldn't rent the X5 at all! They said it's a requirement in Victoria that the driver must have their own credit card, and my card wouldn't work either! And yet, when we went to Avis and Hertz, they said there's no issue as long as the credit card holder authorizes the driver and signs an authorization form! I had prepaid all the fees! When I called the rental company, they wouldn't refund my money or let me switch to another car rental company just after six minutes! We lost more than 4,000 RMB! Beware, everyone! Never prepay! Never use Alamo!!!

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Alamo Melbourne Tullamarine Airport

M.RIAZ

Australia

1 days rental

Full Size | Toyota Camry or similar

Alamo

Melbourne Airport(MEL)

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Reviewed: Tue, Apr 30, 2019

“My first interaction with your counter staff was not so a friendly one.”

About Alamo: 9.0 /10

I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.

About QEEQ: 7.0 /10

K.Ang

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Large SUV | Toyota Highlander 7 Seats or similar

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Reviewed: Sat, Apr 13, 2019

About Alamo: 7.7 /10

Difficult to locate the office "Redspot" No signage.

A.Emadzadeh

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Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 1, 2019

About Alamo: 9.7 /10

I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car. I wish I knew that they might not have a small car and then I would rent another car.

About QEEQ: 10.0 /10

M.Taniguchi

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1 days rental

Economy | Hyundai i20 or similar

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, May 27, 2018

“Nothing to complaint!”