They promoted their own insurance, but I didn't buy it.

Australians are known for their slow efficiency, so be prepared to spend about half an hour picking up the car.

Terrible

The staff was somewhat careless and accidentally overcharged me. They couldn't refund the excess amount, so they offered a vehicle upgrade instead.

The service was very attentive. I only waited about five minutes when signing the paperwork. The staff noticed I was Chinese, so they adjusted their Australian accent and speaking speed. They spoke very standard English, which made me very satisfied. The processing was smooth. When I went to the nearby parking lot to pick up the car, the staff there were Indian. Their service attitude was decent, around 70 out of 100, but they managed to maintain basic etiquette and service procedures. Just don't expect too much for a smoother service. Also, I have to complain about the parking lot for returning the car. When picking up the car it was on the 7th floor, and for the return, you had to drive to the 10th floor. The tricky part is the entrance on the 2nd floor; it's extremely narrow. I rented a Camry, and the width at the entrance was just barely 10 cm wider than the car itself, plus the entrance is at a turn in the middle level. I had nearly 10 years of driving experience in Beijing, so I consider myself quite experienced, but it still took me around 5 minutes to get through that entrance. The situation was worsened by two parked cars near the entrance that day. Just to emphasize, be very careful at this point! I saw a Chinese couple who got scratched at that entrance; they were discussing the issue with the Indian staff. So, really, be cautious!