Very satisfied

Vehicle was in rough shape but got us where we were going. Rates were not at all what we booked for and will never use Mex. Everyone there picking up felt the same way.

Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.

The company had a terrible attitude, falsely claimed the selected car model wasn't available and demanded more money for an upgrade, and aggressively pushed insurance. When the customer service of the rental platform communicated with MEX, their staff pretended not to understand and were very rude. It is recommended to remove this company from the platform.

Overall service is fine, it would be better to use Sesame Credit.