Arrived at the airport car rental location at 19:10, and it took about 2 hours to get the car. I initially wanted to rent a 9-seater car but was first given a 2-seater car, later it was changed to a 9-seater. My reservation required an automatic car, but the rental location only had manual cars. Due to the long wait, I had to accept a manual one.

The pickup time was too long.

Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.

Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed

Everything went smoothly and professionally with the booking of the car through EasyRentCars.

Hertz give us with wrong car type which is smaller than i book