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Live chat Email us Service Code: 5965823221
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Reviewed: Fri, Apr 12, 2024
About Alamo: 4.0 /10
The car I got was much bigger than what I booked. The roads and parking lots in Spanish towns are extremely narrow, making it difficult to drive. The car was in poor condition and had a broken taillight. The most ridiculous part: they gave me a car with 8 liters of fuel and either I had to return it with at least 8 liters, or prepay for a full tank and return it empty. This policy clearly aims to take advantage of you, as it’s nearly impossible to return it with exactly the same amount of fuel. I've rented cars in multiple countries over the years, and this is the first time I encountered such a situation! The contract amount was wrong, and the staff said they would send me the correct contract later. I waited for 4–5 days but received nothing. After multiple attempts to coordinate with the rental car company’s customer service, I finally received it, but it still had errors. This country just feels unreliable overall!
About QEEQ: 10.0 /10

Relevant Reviews on Alamo Madrid Barajas International Airport

Maggie Barnard

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Reviewed: Mon, Feb 19, 2024
About Alamo: 10.0 /10
The reception was warm and efficient, with straightforward pick-up and drop-off procedures and no hidden charges.
About QEEQ: 10.0 /10

Dave Winifred

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Reviewed: Sun, Feb 18, 2024
About Alamo: 10.0 /10
Very satisfied; the car we received was a new model with only 500 kilometers on it. There were three significant scratches during the car inspection, which were confirmed by the store, and returning the car was hassle-free.
About QEEQ: 10.0 /10

Cecil Cronin

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Reviewed: Fri, Feb 16, 2024
About Alamo: 2.0 /10
The staff had a poor attitude and looked displeased, like we owed them money. The wait time for the car was long. Only the store in Spain was like this.
About QEEQ: 8.0 /10

Cornelia Elizabeth

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Reviewed: Wed, Oct 30, 2019
About Alamo: 8.0 /10
When we picked up the car, a staff member kept recommending various types of insurance. We mentioned we already bought it on the platform, and she stopped pushing. The return process was handled professionally, and we even rated the staff member. Overall, it was a satisfactory experience.

G.GARCIA ROMERO

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Compact | Seat Leon or similar
Reviewed: Tue, Jul 12, 2022
“Inigualable”
About Alamo: 10.0 /10
Excelente servicio al cliente, sin cargos ocultos como otras empresas. Personal Muy atento, carros ultimo modelo y muy bien cuidados
About QEEQ: 10.0 /10
Como siempre, excelente!

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