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Poor customer service at drop off. Missed my flight.

Reviewed: Sun, Jun 30, 2019
About Aucar: 6.8 /10
Worst car rental ever. 1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah, let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport. The place appeared unorganised. The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off. When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).
About QEEQ: 10.0 /10
Standard | Honda Accord or similar

Relevant Reviews on Aucar Aucar Mel airport

Nydia Huntington

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Reviewed: Sun, Apr 7, 2019
About Aucar: 10.0 /10
Picked up from the airport, signed the contract at the store.
About QEEQ: 10.0 /10

Solomon

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Reviewed: Tue, Dec 26, 2017
About Aucar: 2.0 /10

Drew Berkeley

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Feb 14, 2019
About Aucar: 10.0 /10
Very good service, no communication barriers
About QEEQ: 10.0 /10

Prembo

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Economy | Toyota Yaris or similar
Reviewed: Sat, Jun 9, 2018
“Efficient and no fuss.”
About Aucar: 10.0 /10
Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.

G.Keygan

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jan 5, 2018
“Enjoyed everything.”
About Aucar: 8.4 /10
Like: Just to spend time with family.
Dislike: Hot one day,cool the next.

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