Not perfect but great value

Excellent value ! Excellent service!

Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

Car interior was not clean, took forever to get car. Used routes before and they are usually good. Don’t know what was going on this time

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

The car I received was fantastic - new, clean, comfortable, well equipped and in great condition. Exactly what was required and at a fantastic rate.

Very easy to book, clear and simple.

The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.